During the applicable warranty period(s), Trey Stone will, at our discretion and without charge for covered parts and labor:

• Repair any manufacturing defect;
• Replace defective components with equivalent or improved parts; or
• Replace the watch if Trey Stone determines that repair is not possible.

Coverage applies to functional issues experienced, under normal use conditions, caused by defects in materials, manufacturing , or assembly - not problems caused by external influence, improper use, normal wear, or insufficient maintenance. 

Examples of potentially covered conditions include:

• Movement malfunction caused by a manufacturing defect;
• A crown or winding-system problem caused by an assembly defect;
• Misaligned or improperly installed hands;
• Water intrusion caused by a covered manufacturing or assembly defect; or
• A defect in a bracelet link, buckle, clasp, or leather strap arising during the applicable coverage period.

All warranty claims are subject to inspection and confirmation by Trey Stone.

Normal Wear and Cosmetic Aging

This warranty does not cover:

• Scratches, dents, wear marks, fading, discoloration, or patina;
• Changes in the appearance of polished, brushed, coated, painted, or finished surfaces;
• Strap and bracelet wear resulting from regular use, including stretching, creasing, fraying, staining, and discoloration;
• Crystal scratches, chips, or breakage caused by impact; or
• Routine maintenance resulting from normal use or aging.

Accidents, Misuse or External Causes

This warranty does not cover damage caused by:

• Impact, shock, dropping, crushing, or collision;
• Negligence, improper use, or failure to follow the operating and care instructions;
• Chemicals, solvents, cosmetics, salt, extreme temperatures, or external magnetic fields;
• Use beyond the watch’s stated specifications; or
• Fire, flood, theft, loss, or other events unrelated to a manufacturing defect.

Water Related Damage

Water intrusion caused by a covered manufacturing or assembly defect remains eligible for warranty consideration.

This warranty does not cover water-related damage caused by:

• Failure to fully secure the crown before water exposure;
• Operating the crown while the watch is wet or submerged;
• Impact or damage affecting the case, crystal, crown, or seals;
• Use beyond the watch’s stated water-resistance rating;
• Exposure to hot showers, saunas, steam rooms, or pressurized water jets;
• Deteriorated seals resulting from age or insufficient maintenance; or
• Improper opening, resealing, or pressure testing of the watch.

Service, Repairs and Modification

The watch being inspected or serviced by an independent repair provider does not by itself automatically void the warranty.

However, this warranty does not cover defects or damage caused by:

• Improper repair, servicing, opening, or reassembly;
• Installation or use of incompatible components;
• Unauthorized alteration or modification of the watch; or
• Failure to properly reseal and pressure-test the watch after the case has been opened.

Trey Stone may require inspection and pressure testing before accepting a water-resistance claim involving a watch that was previously opened or serviced.

A claim may also be denied if the serial number has been intentionally removed, altered, or made illegible and Trey Stone cannot otherwise verify the watch’s identity or warranty eligibility.

Warranty service may include inspection, diagnosis, adjustment, regulation, repair, component replacement, or watch replacement as necessary to restore proper function.

When production changes have occurred, replacement components will be the closest available functional and aesthetic equivalent. Minor differences in appearance may occur when an original component is no longer available.

A replacement watch or component does not restart the original warranty period.

Work performed under this warranty will be covered for the remainder of the original applicable warranty period or for 90 days from the date the serviced watch is returned to the owner, whichever is longer.

Please contact Trey Stone before returning your watch or other covered item so we can provide return instructions and ensure your watch is routed correctly.

Email our Customer Care Department:  support@treystonewatches.com

Include in your email:

1. Your name
2. Your contact information, including email address, mailing address and phone number
3. Serial number of the watch
4. A brief description of the issue
5. Photo or video showing the issue

The Customer Care Team will review the request and respond with instructions for inspection and shipment.

For an approved warranty claim originating within the United States, Trey Stone will provide shipping instructions and a prepaid shipping label. Trey Stone will also pay the cost of returning a repaired or replacement item to the owner.

For claims originating outside the United States, the owner is responsible for shipping the item to the service location designated by Trey Stone unless otherwise required by applicable law. When the claim is approved as covered, Trey Stone will pay the cost of returning the repaired or replacement item to the owner.

The owner is responsible for packaging the item securely and following all return instructions. Trey Stone is not responsible for damage caused by inadequate packaging or for a shipment made without the required tracking or insurance.

Customs duties, taxes, brokerage charges, or other governmental fees associated with international warranty shipments will be handled as required by applicable law and the procedures of the destination country.

Every Trey Stone watch is tested for water resistance during manufacturing.

Water resistance is not permanent. It can be affected by impacts, gasket deterioration, temperature changes, normal aging, and prior servicing. Always ensure that the crown is fully secured before water exposure and follow the care and maintenance recommendations for your watch.

Periodic inspection and pressure testing are recommended, particularly after an impact, case opening, or service.

This warranty gives you specific legal rights. You may also have other rights that vary by country, state, province, or other jurisdiction.

Nothing in this warranty excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable consumer-protection law.