Trey Stone is committed to ensuring a clear and straightforward purchase experience. Eligible products may be returned or exchanged in accordance with the terms outlined below.

This policy applies only to products purchased directly through the Trey Stone website.

Orders placed online while visiting a Trey Stone event or watch show are treated as ordinary website purchases and are covered by the same policy.

You may request a return or exchange within 30 calendar days of confirmed delivery.

Once a return has been authorized, the product must be shipped within 14 calendar days using the return instructions provided by Trey Stone.

Trey Stone does not charge a restocking fee for returns.

To qualify for a return or exchange, the product must be:

• Unworn, unused and undamaged.
• Returned with all original packaging, paperwork, accessories, components and warranty materials.
• Free from scratches, marks, strap creasing or other signs of wear.
• Unmodified, unengraved and not altered or resized.

All returned products are subject to inspection before a refund or exchange is approved.

Returning A Watch

A watch may be carefully inspected and briefly tried on indoors, provided it remains in new condition and shows no signs of wear.

To remain eligible for return:

• Shell cordovan straps must not show bending, creasing, buckle marks or other signs of wear.
• Metal bracelets must not have been resized, altered or damaged.
• All packaging, paperwork, cards, accessories, spare components and the included leather travel wallet must be returned.

Returning Merchandice

The following conditions apply to merchandise purchased separately:

• Straps must be unmounted, uncreased and unused.
• Bracelets must be unmounted, unsized, unaltered and free from scratches or other signs of wear.
• Leather watch wallets must be unused and unmarked.
• Shirts must be unworn, unwashed and in resalable condition.
• Hats must be unworn and unwashed, with the brim unmodified, and must remain in resalable condition.

Exchanges are subject to product availability.

The original product must be received and inspected before a replacement is approved and shipped.

Exchanges may be processed as a return of the original order followed by a new order for the replacement product. Any difference in price will either be charged or refunded, as applicable.

Trey Stone will cover return shipping for the first eligible watch exchange within the United States. Customers will be responsible for shipping costs associated with any additional exchanges.

If the requested replacement is unavailable, Trey Stone may offer another available product or issue a refund to the original payment method.

To request a return or exchange, please contact Trey Stone through the Contact Us page within 30 calendar days of confirmed delivery.

Please include:

• Your name, email and phone number.
• Your order number.
• The product you wish to return or exchange.
• The reason for the request.

Photographs may be requested to help us evaluate the condition of the product or document shipping damage, an incorrect item or another concern.

Please do not send a product back without first receiving return authorization and shipping instructions from Trey Stone. Unauthorized returns may be refused or returned to the sender.

The return address will be provided after the request has been approved.

United States Watch Returns

Trey Stone will provide a complimentary insured return shipping label for eligible watch returns within the United States.

United States Accessories and Apparel

Customers are responsible for return shipping costs for straps, bracelets, leather watch wallets, shirts and hats unless the product arrived damaged, defective or different from what was ordered.

International Returns

Customers outside the United States are responsible for international return shipping costs.

International returns must be sent using a tracked and insured shipping method approved by Trey Stone. If Trey Stone provides the return label, the cost of that label may be deducted from the refund.

Trey Stone is not responsible for returns that are lost, damaged in transit or delayed because they were shipped using an unapproved method or were incorrectly declared for customs purposes.

Original shipping charges are nonrefundable, except when the return results from an error by Trey Stone or when otherwise required by applicable law.

Customs duties, VAT, tariffs, brokerage charges and other import-related costs paid to a carrier, customs authority or government agency are not refundable by Trey Stone.

Customers may be able to request reimbursement of certain import charges directly from the appropriate authority. Eligibility and procedures vary by country.

Trey Stone will generally inspect a return within five business days after it is received.

Receiving confirmation from the shipping carrier does not mean that the return has been approved. The product must first be inspected and confirmed to meet the requirements of this policy.

Once approved, the refund will be issued to the original payment method.

After Trey Stone issues the refund, please allow approximately 5–10 business days for your bank, card provider or payment service to post the credit to your account. Processing times are controlled by the financial institution and may vary.

Products That Do Not Pass Inspection

A return may be declined if the product does not meet the conditions stated in this policy.

This may include products that:

• Show signs of use, wear or damage.
• Have been resized, altered, engraved or modified.
• Are missing packaging, paperwork, accessories, components or warranty materials.
• Have a creased or worn strap.
• Were returned without authorization.
• Were shipped after the permitted return period.

If a return is not accepted, Trey Stone will contact the customer before taking further action. The product may be returned to the customer, and the customer may be responsible for the related shipping costs.

Trey Stone does not apply an automatic restocking fee or arbitrary reconditioning charge. An eligible return will be approved in full, while a product that does not meet the stated requirements may be declined.

Please inspect your order promptly after delivery.

Shipping damage, missing items or an incorrect product should be reported through our Contact Us page within five calendar days of delivery.

Please include your order number, a description of the issue and photographs of the product, packaging and shipping box when applicable.

When Trey Stone confirms that a product was damaged in transit, defective upon delivery or shipped incorrectly, Trey Stone will provide return instructions and cover the associated shipping costs.

A manufacturing defect discovered after the normal return period may be covered by the Trey Stone International Limited Warranty. Warranty claims are evaluated separately from ordinary returns and exchanges.

A gift recipient may request an exchange if the product meets all return conditions and the request is made within the applicable return period.

Refunds can only be issued to the original payment method used by the purchaser.

Sale and Promotional Merchandise

Sale and promotional merchandise may be returned in accordance with this policy unless the product was clearly identified as Final Sale before purchase.

Refunds will be based on the amount actually paid after any discount or promotion.

If a complimentary item was included with the purchase, it must also be returned in unused and resalable condition. If the complimentary item is not returned, Trey Stone may deduct its stated retail value from the refund.

Final-Sale and Non-Returnable Products

The following products are not eligible for return or exchange:

• Products clearly identified as Final Sale before purchase.
• Engraved, personalized or specially modified products.
• Products that have been worn, used, damaged, resized or altered.
• Products that do not meet the return conditions described in this policy.

This Returns & Exchanges Policy does not limit any rights available to you under applicable consumer-protection laws.

Where local law provides additional cancellation, return or refund rights, those rights will continue to apply.