Every Trey Stone order is prepared, inspected and packaged with care before leaving our facility in the United States.

We provide complimentary standard shipping to destinations where reliable and secure carrier service is available. Applicable sales tax, customs duties, import taxes and other charges are handled as described below.

Complimentary Standard Shipping

Trey Stone provides complimentary standard shipping on eligible orders.

Expedited or alternative shipping services may be available for an additional charge when offered during checkout or arranged before shipment.

Shipping Carriers

FedEx is generally used for deliveries within the United States and Canada.

DHL Express is generally used for deliveries to Mexico and other international destinations.

Trey Stone may select another suitable carrier or service when necessary based on the destination, customs requirements, shipment protection, carrier availability or delivery conditions.

Where We Ship

Trey Stone ships from the United States to destinations worldwide where reliable, lawful and secure delivery service is available.

Shipping availability may be affected by:

• Carrier coverage
• Shipment-protection limitations
• Customs requirements
• Trade restrictions
• Local delivery conditions

Trey Stone reserves the right to decline or cancel an order when we cannot safely, legally or reliably deliver it. Any payment collected for an order that cannot be shipped will be refunded.

Address Restrictions

Watch orders cannot ordinarily be delivered to P.O. boxes because a direct signature is required.

The following address types may also be restricted or require additional review:

•  Hotels
• Temporary residences
• Military addresses
• Freight-forwarding services
• Remote locations

Order Preparation

Orders are prepared during regular business days, excluding weekends and holidays.

Each watch undergoes final review before shipment. Orders placed during product launches, holidays, watch shows or other high-volume periods may require additional preparation time.

A shipping confirmation email will be sent after the package has been transferred to the carrier.

Delivery Times

Delivery times vary based on the destination, carrier service, customs processing, weather, local conditions and other circumstances outside Trey Stone’s control.

Any delivery date or transit period displayed during checkout or provided by Trey Stone or the carrier is an estimate only. Trey Stone does not guarantee a specific dispatch or delivery date.

Carrier transit estimates begin after the package has been accepted by the carrier, not when the order is placed.

Tracking 

Tracking information will be sent to the email address associated with the order.

Tracking may require additional time to become active after the shipping confirmation is sent. International tracking may also pause temporarily while the shipment is undergoing customs processing.

Signature Requirement

A direct signature is required for every watch delivery. Other high-value orders may also require a signature.

Please provide a secure residential or business address where someone will be available to receive the package.

Watch shipments will not be authorized for unattended delivery.

Shipment Protection

Every watch shipment is sent with shipment protection based on the amount paid by the customer, subject to the applicable carrier’s terms, limitations and claims procedures.

United States Sales Tax

Applicable state and local sales tax is calculated and collected during checkout when required by law.

The amount charged is based on the delivery destination, the products purchased and the jurisdictions in which Trey Stone is registered or otherwise required to collect sales tax.

International Duties and Taxes

International orders are generally shipped under Delivered at Place terms.

Trey Stone pays the standard transportation cost. The recipient is responsible for any:

• Customs duties
• Import taxes
• VAT or GST
• Brokerage charges
• Customs-clearance fees
• Other destination-country or carrier charges

These charges are not included in the product price or complimentary shipping unless expressly stated otherwise during checkout.

Import charges are determined by the destination country and cannot generally be estimated or controlled by Trey Stone. Customers may wish to contact their local customs authority before placing an order.

Customs Information

The carrier or customs authority may require the recipient to provide:

• A telephone number
• An email address
• Personal identification
• A tax identification number
• Other information needed to clear the shipment

Failure to provide the requested information may delay or prevent delivery.

Customs-processing periods vary and are outside Trey Stone’s control.

Customer Responsibility

The recipient is responsible for accepting delivery, providing required customs information and paying applicable import charges.

Returned International Shipments

If an international shipment is refused, abandoned, left unclaimed or returned because the recipient did not pay required charges or provide requested information, any costs charged to Trey Stone may be deducted from the customer’s refund.

These costs may include:

• Original transportation charges
• Return shipping
• Duties and taxes
• Brokerage charges
• Storage fees
• Customs-clearance charges
• Other carrier fees

A refund will be processed only after the returned shipment has been received and inspected by Trey Stone.

Correcting an Address

Please review the shipping address carefully before completing your order.

Contact Trey Stone promptly if an address needs to be corrected. We will make reasonable efforts to assist, but an address may not be changed after the order has entered processing or been transferred to the carrier.

Redirecting a Shipment

For security reasons, Trey Stone may be unable to:

• Change the destination country
• Redirect a watch to an unrelated address
• Authorize delivery to an unattended location

Trey Stone is not responsible for delays, failed delivery or additional costs caused by an incorrect or incomplete address supplied by the customer.

Estimated Shipping Periods

Estimated shipping periods for preorders, reservations or products still in production will be displayed on the applicable product page or communicated directly to the customer.

Production and delivery periods are estimates and may change. Trey Stone will provide an update when a material change affects the expected shipping period.

Mixed Orders

Orders containing both available and preorder products may be held until all products are ready or shipped separately at Trey Stone’s discretion.

Damaged or Tampered Packages

Please inspect the exterior of the package before accepting delivery whenever possible.

If a package appears damaged, opened or tampered with, note the condition with the carrier and contact Trey Stone promptly.

Retain the following while the matter is being reviewed:

• The product
• The shipping carton
• Internal packaging
• The shipping label
• Photographs of the package and damage

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, first check:

• The delivery area
• Building reception or management
• Household members
• Neighbors
• Any notices left by the carrier

If the package still cannot be located, contact the carrier and Trey Stone promptly so the delivery can be investigated.

For assistance with an order, tracking information, customs documentation or a delivery issue, please contact Trey Stone through our Contact Us page.

Include your name, order number and a brief description of the issue so we can assist you as efficiently as possible.